📋 Terms & Conditions

Last updated: June 7, 2024 · Please read carefully before using Logisticswala

1. Nature of Service — Aggregator Model

⚠️ IMPORTANT: Logisticswala is a LOGISTICS AGGREGATOR ONLY — not a courier company or carrier. We do not own vehicles, warehouses, or delivery infrastructure.

Logisticswala facilitates booking of shipments with third-party carrier partners including Delhivery, XpressBees, DTDC, Gati, BlueDart, and others. All physical logistics operations are performed by these carrier partners.

2. User Eligibility & Registration

You must be at least 18 years old to create an account
You must provide accurate, complete registration information
You are responsible for maintaining the security of your account credentials
One person/business may maintain one active account
Business accounts (B2B) must provide valid GST number for GST invoices

3. Prohibited Goods

The following items are strictly prohibited from being shipped through Logisticswala:

Currency, negotiable instruments, gold/silver beyond carrier limits
Weapons, ammunition, explosives, or any contraband
Narcotics, drugs, or banned substances under Indian law
Hazardous materials, flammables, corrosives
Live animals or perishable goods requiring temperature control (unless arranged separately)
Items prohibited by any applicable Indian law or carrier terms

⚠️ Shipping prohibited goods may result in account suspension, forfeiture of shipment, and legal liability. You bear full responsibility for declared contents.

4. Liability Limitation

Logisticswala's maximum liability for any claim is LIMITED TO THE FREIGHT CHARGES PAID for the specific shipment in question.

Logisticswala is NOT liable for:

Loss, damage, or delay of shipments in transit (carrier's responsibility)
Consequential, indirect, or special damages
Losses due to incorrect address provided by shipper
Damage due to improper packaging by shipper
Force majeure events (strikes, natural disasters, government actions)
COD fraud or mis-declaration of contents

5. Payment & Wallet Terms

Wallet funds are non-transferable and non-refundable except as credit for shipments
All bookings are subject to wallet balance availability (prepaid model)
Razorpay processes all online payments — Logisticswala does not store card data
GST at 18% applies on all freight charges (SAC code: 996812)
Disputed charges must be raised within 7 days of invoice date
B2B credit accounts are subject to separate credit agreements

6. COD (Cash on Delivery) Terms

COD remittance is subject to carrier's remittance cycle (typically T+3 to T+7 days)
Logisticswala charges a COD handling fee per shipment (as per rate card)
COD fraud or non-payment by consignee is not Logisticswala's liability
COD remittance is credited to your Logisticswala wallet
Maximum COD amount is subject to carrier limits

7. Claims & Disputes

All damage/loss claims must be raised within 7 days of delivery/non-delivery
Claims are subject to carrier's claim policy and documentation requirements
Logisticswala will assist in filing carrier claims but cannot guarantee outcomes
Shipment insurance is available as an optional add-on (carrier-provided)

8. Account Termination

Logisticswala reserves the right to suspend or terminate accounts for:

Shipping prohibited goods
Payment defaults or chargebacks
Fraudulent activity or misrepresentation
Violation of these terms
Misuse of the platform or vendor network

9. Governing Law & Disputes

These terms are governed by Indian law. Any disputes shall first be resolved through mutual negotiation. Unresolved disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996. Jurisdiction: Courts of New Delhi, India.

10. Changes to Terms

Logisticswala may update these terms with 7 days' notice via email or platform notification. Continued use of the platform after notice constitutes acceptance of updated terms.

For questions: legal@logisticswala.com